Restaurant OS · India + GCC + SEA + UK / EU / US 🌍Run every outlet
Run every outlet
like one machine.
OutletPilot is the all-in-one Restaurant Operating System for multi-outlet brands. POS billing, kitchen display, captain ordering, KOT printers, inventory, vendor procurement, loyalty wallet, attendance, SOPs, reports, and the PilotEats QR ordering surface — every counter, kitchen, table and back-office on the same brain. Built in India, now live across 18 countries with native payments (UPI, cards, Apple Pay, Mada, GoPay, OVO and more) for QSRs, cafes, cloud kitchens, dine-ins and franchise networks.
50+Outlets running live
1M+Orders processed
99.9%Uptime SLA
4.8★Operator rating
50+Outlets live
1M+Orders / month
30+Cities
4.8★Operator rating
24×7Live support
One ecosystem · Twelve purpose-built productsEvery counter, kitchen, table and back-office
Every counter, kitchen, table and back-office
on the same brain.
OutletPilot ships as a tightly integrated suite. Each app is purpose-built for the device and the role — and every keystroke writes into one source of truth, in real time.
Tablet · Cashier
OutletPilot POS
Touch-first POS for dine-in, takeaway, delivery, and online orders. Split payments, GST receipts, wallet redemption, and offline billing in one fast surface.
- Works offline, syncs on reconnect
- Split tender: cash + UPI + card
- GST + KOT print in one tap
- Windows desktop build available
Phone / Tablet · Captain & Steward
PilotCaptain
Table-side ordering for captains and stewards. Take orders right at the table, fire KOTs straight to the kitchen, apply modifiers and discounts on the spot, and track table status without walking back to the counter.
- Order at the table, fire KOT instantly
- Modifiers, variants & discounts on the spot
- Live table & online-order view
Phone · Staff & Manager
PilotStaff
Field-friendly staff app for attendance with selfie + geofence, SOP runs with photo proof, leave requests, payroll snapshot, and shift schedules.
- Selfie + geofence clock-in
- SOP runs with photo/video proof
- Live shift roster + leave balance
- Live 'on shift now' view
Web · Inventory & Procurement
PilotStock
Inventory control for stock items, vendors, purchase orders, vendor bills, wastage logs, and recipe-driven consumption across every outlet.
- Auto-deduct from recipes
- Vendor bill & payment tracking
- Re-order alerts
- Batch & expiry tracking
Phone · Cash Collection Agent
PilotCash
Cash pickup and reconciliation app for collection agents and managers. Record outlet cash collections, log expenses, track safe-drops, and reconcile against POS — with a full audit trail end to end.
- Outlet-wise cash pickup & reconciliation
- Expense logging + safe-drop trail
- Variance-checked against POS
Screen · Kitchen
PilotKDS
Kitchen display with station routing, recipe lookup, prep timers, KOT auto-print, audio nudges, and station-wise wastage tracking.
- Station routing (Grill / Tandoor / Drinks)
- Audio alerts for overdue tickets
- Recipe peek + waste log
QR / Digital Menu
PilotMenu
Guest-facing digital menu for QR ordering, multilingual browsing, modifier flows, and direct order capture without waiting for a printed card.
- QR scan to browse or order
- Modifier-friendly item flows
- Multilingual menu support
Web · Analytics & Owner
OutletPilot Insights
Owner dashboard for day-wise sales, channel mix, peak trading windows, food-cost variance, and outlet-wise performance in seconds.
- Live across outlets
- Item-wise food cost %
- Peak hour heatmap
QR · Kiosk · Table · Takeaway
PilotEats
Customer-facing ordering surface. One scan → branded menu on the customer's own phone, an in-restaurant kiosk tablet, a pre-filled table QR, or a takeaway counter QR — all from the same code, customised per outlet.
- 4 QR modes: customer / kiosk / table / takeaway
- Variants + add-ons + per-line customisation
- Pay online (cards / UPI / Apple Pay / Mada / e-wallets) or at counter
Web · Franchise / Multi Outlet
PilotHQ
Multi-outlet command layer for brand owners. Run menu rollouts, audits, SOP governance, and outlet-level controls from one central HQ.
- Live multi-outlet dashboard
- Audit & approval workflows
- Menu rollout to outlets
AI Copilot · Ops
OutletPilot AI
AI layer for operators who want faster answers, summaries, and exception tracking across sales, audits, inventory, and day-end operations.
- Ask for quick business summaries
- Spot unusual variance faster
- Turn raw data into action items
Delivery · Dispatch Ops
PilotDelivery
Delivery operations surface for direct and aggregator orders, dispatch visibility, reconciliation, and fulfillment follow-through across channels.
- Track delivery order flow
- Aggregator reconciliation support
- One view across delivery channels
Built for your kind of businessWhatever you serve.
Whatever you serve.
Wherever you serve it.
Restaurant management software that adapts to your business model — not the other way around. Pick your category and see what OutletPilot does for you.
Quick Service Restaurants (QSR)
High-volume counters, fast tickets, repeat customers. OutletPilot keeps the line moving.
- 60-second order-to-KOT flow
- Self-order kiosks reduce counter load
- Loyalty wallet drives repeat visits
- Recipe-driven food cost reports
Cafes & Casual Dining
Table service, captain ordering, dine-in vibes — without paper chaos.
- Captain app with floor map
- Table transfer + merge + split bill
- Reservations & waitlist control
- Customer history per phone number
Cloud Kitchens
Multi-brand kitchens with separate menus, channels, and accounting.
- Multiple virtual brands under one kitchen
- Channel mix: Zomato / Swiggy / Direct
- Central kitchen → outlet stock flow
- Per-brand finance reports
Multi-outlet Brands
Run 2 outlets or 200 — same dashboard, same SOPs, same brand.
- One menu, per-outlet pricing override
- Central audit + approval flows
- Outlet-wise variance + drawer audit
- Owner-safe nightly backups
Franchise Networks
Brand HQ controls recipes and audits. Franchisees run their own P&L.
- Franchise menu rollout & lock
- Brand HQ sees every outlet
- Franchisee P&L separation
- Royalty / revenue-share automation
Bakeries & Sweet Shops
Weight-based items, recipe yields, expiry tracking, and counter speed.
- Weight × price item type
- Batch production & yield tracking
- Expiry & stock-shelf-life alerts
- Counter quick-keys for fast checkout
What's inside the platformEverything an operator needs.
Everything an operator needs.
Nothing they don't.
We obsessed over the parts that break in real restaurants — printers, refunds, sync, variance, drawer audit — and shipped premium answers for each.
Live Sales Analytics
Day-wise sales, channel mix, peak trading day, top-selling items, food cost variance — refreshed in seconds. Owner sees the whole network on one screen.
- Live across outlets
- Item-wise food cost %
- Peak hour heatmap
Inventory & Procurement
Stock items with units, vendors, purchase orders, vendor bills, wastage log, valuation reports, recipe-driven consumption, plus batch & expiry tracking from each item's shelf life. Never run out of momo wrapper again.
- Auto-deduct from recipes
- Vendor bill & payment tracking
- Re-order alerts
- Batch & expiry tracking
Batch & Expiry Tracking
Track production batches with auto-generated batch numbers and per-batch expiry dates computed from each item's shelf life. An 'Expiring Soon' board flags exactly which items are about to expire — cut wastage before it happens.
- Auto batch number per production
- Shelf-life → auto expiry date
- 'Expiring soon' + expired alerts
Loyalty Wallet & CRM
Auto-earn 1 point per ₹100 spent, wallet top-up with bonus credit, redemption at POS, immutable customer ledger, full order history per phone number.
- Wallet top-up + bonus
- Birthday / anniversary nudges
- Real-time balance to POS
Attendance & Payroll
Selfie clock-in with geofence, shift schedules, leave requests with paid/unpaid balance, regulations setup, payroll snapshot with deductions and overtime.
- Geofence selfie attendance
- Monthly paid-leave limit
- Payroll snapshot export
- Live 'on shift now' view
Audit Controls & Approvals
Discount, void, refund, cancel — every sensitive action goes through approver flow. Variance detection between cash drawer and POS. Owner sleeps peacefully.
- Approver chain per action
- Drawer variance alerts
- Full audit trail per user
SOPs that Actually Run
Recurring Standard Operating Procedures with photo / video evidence, manager review, station-wise routing. Audit-ready compliance for FSSAI / health checks.
- Photo / video proof
- Daily / shift / weekly recurrence
- FSSAI-ready exports
Multi-outlet & Franchise
Outlets, partner companies, central kitchens, cloud kitchens, franchise menu rollouts and per-outlet overrides. One brand, many addresses, zero chaos.
- Central menu + per-outlet override
- Cloud kitchen mapping
- Franchise lock & rollout
Printer & Device Manager
Pair POS, captain, KDS and customer-display devices with 6-character codes. Receipt template editor, KOT routing per station, sync health monitor.
- 6-digit pairing code
- Receipt + KOT template editor
- Live sync health board
Backup & Data Ownership
Owner-safe JSON exports — Core / Menu / Operations / Finance / Full backup. Recovery-grade. No raw secrets shared. Your data, always yours.
- 5 export packs
- Daily auto-backup
- GDPR + DPDP compliant
Offline-First Sync
POS, Captain and KDS apps queue every order, KOT and payment offline. Auto-sync on reconnect. Internet flaking? Service doesn't.
- Queues orders / KOTs / payments
- Auto-sync on reconnect
- Sync health flag in monitor
Refund & Cash Reconciliation
Refund flow with audit trail, cash drawer logs with safe-drop, shift close with variance detection, cash collection by pickup agent.
- Refund → ledger entry
- Drawer in/out + safe-drop
- Shift-close variance flagging
Reports & Exports
Daily sales, monthly P&L, food cost reports, customer leaderboards, attendance timesheets, payroll snapshots. CSV / PDF / Excel exports anytime.
- CSV / PDF / Excel exports
- Schedule daily email digest
- Filter by outlet, channel, status
Zero-to-live in 3 stepsPlug it in.
Plug it in.
Run it tonight.
No "implementation project". No 30-day onboarding. Most single-outlet brands go live in 24 hours.
1
Setup in minutes
Run the Setup Wizard — company, outlets, tables, printer, team, and a starter menu. Seed sample data if you want to test first. We import from your old POS via CSV.
2
Pair your devices
Generate a 6-character login code, enter it on your OutletPilot POS, PilotKDS or PilotEats device. They sync instantly with your workspace. Any Android tablet works — no special hardware.
3
Go live with confidence
Monitor printers, sync health, KOTs and approvals in real time. Owner gets daily exports. Support is one call away — staffed by real operators who've run kitchens themselves.
Why OutletPilotThe premium choice
The premium choice
for serious operators.
Built in India, live in 18 countries
India-first: GST slabs, UPI, Hindi+English, FSSAI-ready SOPs, DPDP compliance. Also live in UK / EU / US / AU / NZ / CA / GCC (UAE, Saudi, Qatar, Kuwait, Bahrain, Oman) / SEA (Singapore, Malaysia, Indonesia, Philippines, Thailand) with native payments and local tax labels.
Offline-first engineering
Every device — OutletPilot POS, PilotKDS, PilotMenu, PilotEats — works offline and syncs on reconnect. No internet doesn't mean no service.
Bank-grade security
Role-based access, audit logs on every sensitive action, encrypted backups, owner-safe exports, no raw secrets exported. Your data, your control.
Operators, not script-readers
Support is staffed by people who've run kitchens. WhatsApp + phone + email. 99% issues resolved in under 4 hours.
No hidden fees
Pay per outlet, not per device or seat. Unlimited cashiers, captains, chefs. No 'audit module' upsell. No printer license tax.
Owner-friendly reports
Daily sales WhatsApp digest. Monthly P&L PDF. Food cost variance with action items. Owner sees everything, no laptop needed.
Integrations & CompatibilityPlays well with everything
Plays well with everything
you already use.
From payments to delivery aggregators to accounting — OutletPilot connects to the tools you already trust. Nothing to rip out.
Payments · India
Razorpay
UPI + cards + netbanking. Paste your own keys, money settles direct to your bank — OutletPilot is never in the money flow.
Payments · India
Cashfree
UPI intent, cards, payment links, refunds. Sandbox + live keys paste-in from your Cashfree dashboard.
Payments · India
UPI (BHIM / GPay / PhonePe)
Direct UPI intent flow. Customer scans, payment auto-marked.
Payments · India
Pine Labs / Mosambee
Card terminal pairing with split-tender support.
Payments · US / UK / EU / AU
Stripe Connect
40+ countries. Apple Pay, Google Pay, cards, ACH. One-tap onboarding via Stripe Express; payouts to your local bank.
Payments · GCC
Tap Payments
UAE, Saudi, Qatar, Kuwait, Bahrain, Oman. Apple Pay, Mada, Knet, cards. Paste-key flow, settles to your local bank.
Payments · SEA
Xendit
Singapore, Malaysia, Indonesia, Philippines, Thailand. GoPay, OVO, GCash, cards, QR — all in one paste-key integration.
Aggregators
Zomato
Channel mix in reports, future order push (coming soon).
Aggregators
Swiggy
Reconcile aggregator orders with your POS sales.
Comms
WhatsApp Business
Order placed, ready, OTP, daily owner digest.
Accounting
Tally / Zoho Books
Daily sales export, vendor bills, GST/VAT-ready CSV.
Hardware
Network / Bluetooth printers
Any 58mm / 80mm ESC-POS printer. No vendor lock-in.
Hardware
Android tablets & phones
Any Android 9+ device. We help you pick the right SKU.
Loved by operators across IndiaTrusted by brands
Trusted by brands
who can't afford chaos.
"Switched from a legacy POS to OutletPilot across our 4 outlets. Daily owner digest on WhatsApp itself solved 80% of our reporting pain. Audit controls saved us from a ₹40k variance last month."
Read full case study"Captain app is genuinely fast on a packed Saturday night. Table merge and split-bill work without a single tap going wrong. Our captains stopped complaining within a week."
Read full case study"Cloud kitchen with 3 brands under one roof. OutletPilot lets each brand have its own menu, recipes and reports — but I run all 3 from one tablet. Game changer for unit economics."
Read full case study"Onboarding manager flew down for our first outlet. Live in 36 hours with menu imported from our old CSV. Support team replies on WhatsApp in under 10 minutes — even on Sundays."
Transparent pricingPay for what you run.
Pay for what you run.
Scale when you grow.
No per-staff seat tax. No printer fees. No "audit module" upsell. Pick a plan by outlet count — every feature ships with every tier. Free 14-day trial, no card needed.
Starter
₹7,999 / year
For single-outlet cafes, QSRs and dine-ins.
- 1 outlet
- 1 POS device, 1 KDS, 1 captain app
- OutletPilot POS + PilotKDS + PilotMenu + PilotEats
- Menu, inventory, vendors, PO
- Loyalty wallet + customer history
- Daily owner-safe backups
- Email support
Growth
₹14,999 / year
For multi-outlet brands and franchises.
- Up to 2 outlets
- 2 POS devices
- Everything in Starter
- Central kitchens, cloud kitchens
- Audit controls + approval flows
- SOPs with photo / video proof
- Priority WhatsApp + call support
- Onboarding manager included
Enterprise
Talk to us custom
For 10+ outlets, franchise networks, kitchens at scale.
- Unlimited outlets & brands
- Franchise menu rollouts + lock
- Dedicated success manager
- SLA-backed uptime (99.9%)
- Custom integrations & API
- On-prem / VPC deploy option
Free data migration from your current POS · 14-day free trial · No setup lock-in
All plans include unlimited OutletPilot POS, PilotKDS, PilotMenu and PilotEats touchpoints · GST + UPI ready · India hosted · DPDP compliant
Add-ons — scale as you grow
Start with a plan, then bolt on exactly what your operation needs. Every add-on is billed annually.
Extra POS / Captain device
₹1,999/year
KDS & Captain ordering
₹2,999/year
Payroll & HR (payroll, leave, attendance, salary slips)
₹3,999/year
WhatsApp & SMS automation
₹2,999/year
Advanced analytics
₹2,999/year
Custom branding / white-label
₹4,999/year
Coming soon
Zomato / Swiggy aggregator sync — coming soon
Questions, answeredFrequently asked.
Frequently asked.
Honestly answered.
What kind of restaurants is OutletPilot built for?
Multi-outlet brands, cloud kitchens, QSRs, cafes, dine-ins, bakeries, and franchise networks. If you run more than one counter or one kitchen, you'll feel the difference within 24 hours. Single-outlet operators also use the Starter tier — same product, smaller plan.
Which countries do you operate in?
18 and growing. India (GST, UPI, INR), UK / EU / US / Australia / NZ / Canada / Ireland (Stripe Connect, VAT, local cards + Apple Pay + Google Pay), GCC — UAE, Saudi, Qatar, Kuwait, Bahrain, Oman (Tap Payments, Mada, Knet, Apple Pay), and SEA — Singapore, Malaysia, Indonesia, Philippines, Thailand (Xendit, GoPay, OVO, GCash, local cards + QR). Currency, tax label, date / time format and locale are set at company creation and applied everywhere automatically.
How does the customer-facing PilotEats QR ordering work?
Every outlet gets four QR variants from the admin: a general menu QR (table tents, posters), a kiosk QR (counter-mounted tablet with auto-loop), a takeaway / pickup QR (separate pay-and-collect flow), and a per-table QR (table number pre-filled for Pay At Table). Customers see the restaurant's own logo + outlet branding; PilotEats is the subtle 'powered by' surface underneath. Variants and add-ons are picked in a customise sheet before checkout.
Can the same email be an admin in one company AND an employee in another?
Yes. OutletPilot uses per-workspace email uniqueness — the same email creates an independent user row per company with its own role, password, and permissions. Login on companyA.outletpilot.com signs you in as Company A's record; login on companyB.outletpilot.com uses Company B's record. Apex domain login shows a workspace picker. Permissions cannot leak across tenants.
Does it work offline if my internet is patchy?
Yes. OutletPilot POS, PilotKDS, and PilotEats queue orders, KOTs, and payments offline and auto-sync when the connection is back. The Monitoring dashboard flags any device with a pending sync queue so the owner knows instantly. Most outlets never even notice an outage.
What devices do I need? Do I have to buy your hardware?
Any Android tablet (9+) for OutletPilot POS / PilotKDS / PilotEats, an Android phone for PilotStaff, a thermal receipt printer (network or Bluetooth, 58mm or 80mm ESC-POS), and a browser for PilotHQ or OutletPilot Insights. We help you pick — zero hardware lock-in. Most brands reuse what they have.
Do you support GST, VAT, and local tax modes?
Yes — every region. India GST (5/12/18/28 slabs with HSN codes), EU VAT (standard + reduced for food), UK VAT, US state sales tax, GCC VAT (Saudi 15%, UAE / Bahrain / Oman 5%), Singapore GST, Malaysia SST, Indonesia PPN, Philippines / Thailand VAT — all configurable per outlet AND per menu category for multi-slab menus (e.g. food 5% / alcohol 18%). Per-outlet tax label is also localised (GST, VAT, MwSt, TVA, IVA, BTW, PPN…). TCS / TDS handling for Indian finance reports, plus GST/VAT-ready CSV export.
Which payment providers can my customers use?
All paste-key, no platform fee on settlement. India: Razorpay (UPI + cards + netbanking), Cashfree (UPI + cards + payment links), Pine Labs / Mosambee (card terminals). US / UK / EU / AU / NZ / CA: Stripe Connect with Apple Pay + Google Pay + ACH. GCC: Tap Payments (Apple Pay + Mada + Knet + cards). SEA: Xendit (GoPay + OVO + GCash + local cards + QR). Money settles directly to your local bank — OutletPilot is never in the money flow. PilotCore takes a small platform fee per transaction (configurable per tenant).
How does the loyalty wallet and customer CRM work?
Every paid order auto-earns 1 loyalty point per ₹100 spent. Cashiers can redeem points or wallet balance at payment. Admins can top up wallets manually with optional bonus credit (e.g., ₹500 paid → ₹550 credited). Every change writes to an immutable customer ledger that you can audit anytime.
Can I run multiple outlets, brands, and a central kitchen together?
Yes. Outlets, partner brands, central kitchens and cloud kitchens are first-class entities. One menu can be rolled out across the network with per-outlet pricing or availability overrides. Recipes, SOPs and audit policies cascade from HQ down to every outlet automatically.
How is my data secured? Where does it live?
Hosted on managed infrastructure in India (with EU / US options for enterprise). Role-based access, audit logs for every sensitive action, encrypted backups, owner-safe JSON exports anytime. Sensitive secrets (passwords, payment gateway keys) are never exported. DPDP and GDPR compliant.
What's the onboarding like? How long until we're live?
Most single-outlet brands go live in 24–48 hours. Multi-outlet rollouts get a dedicated onboarding manager and typically launch in 7–10 days. We don't bill you while you're in trial. Setup Wizard handles 80% of the work — company, outlets, tables, printer, team, starter menu.
Can my franchise partners use it independently?
Yes. Each franchisee sees their own outlets, staff, finance, and reports — fully isolated. Brand HQ retains menu, recipe, SOP and audit visibility across the network. Franchise royalty / revenue-share can be automated from monthly sales data.
I'm already on Petpooja / Posist / urbanPiper. Can I migrate?
Yes. We migrate menu, customers, vendors, and historical orders from common Indian POS systems and any CSV export. You keep your old system running until you're confident with OutletPilot — usually 5–7 days of parallel running, then full cutover.
Do you charge per user, per device, or per outlet?
Only per outlet, billed per year. Unlimited devices and unlimited staff users per outlet — keep adding cashiers, captains, chefs, kiosks, and managers without thinking about seats or device licenses. No printer license fee, no audit-module upsell.
What about integrations with Zomato, Swiggy, Tally?
Aggregator orders (Zomato, Swiggy) appear in your channel mix reports. WhatsApp Business is wired for order updates and owner digests. Tally / Zoho Books accept our daily GST / VAT-ready CSV export. Cashfree, Razorpay, Stripe Connect, Tap Payments, Xendit and Pine Labs are first-class payment integrations across every region we operate in.
How do I get support if something breaks?
Starter gets email support (next business day). Growth gets priority WhatsApp + phone (4-hour response). Enterprise gets a dedicated success manager with 24×7 SLA. Our support team is staffed with real restaurant operators, not script-readers.
Is there a free trial? What's the commitment?
14-day free trial, no card needed. Cancel anytime. Simple annual billing — one transparent yearly price per outlet, no hidden seat or device fees. We earn your business every year or we don't deserve it.
Ready when you are
Talk to an operator, not a salesperson.
30-minute demo with someone who has actually run a kitchen. We'll set up a sample outlet, walk you through your real workflow, and tell you honestly if we fit your brand. No sales pressure. No 47-tab spreadsheets.
GST + e-invoicing ready DPDP + GDPR compliant India-hosted 99.9% uptime SLA Owner-safe daily backups
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